Chelan-Douglas Regional Support Network/
Prepaid Health Plan

Complaint and Grievance Procedures

The purpose of this procedure is to ensure and promote an effective process for reviewing and responding to complaints and grievances by current consumers, consumer representatives, family members and/or potential users of public mental health services.  A complaint can be registered at any time when there is dissatisfaction regarding some aspect of services covered by the Chelan-Douglas Regional Support Network/PHP and Provider Network.

The CDRSN/PHP supports the timely informal resolution of concerns prior to initiating an appeal or formal grievance.  Appeals and grievances may be requested orally but must be put in writing, dated, and signed by the consumer, consumer representative, or family members. 

Ombuds is available to assist consumers, their representatives, and family members, in writing and resolving appeals and grievances through the entire process, including pre-hearings and administrative hearings.  To obtain detailed description of the Chelan-Douglas Regional Support Network/PHP Consumer Complaint and Grievance Procedure, contact the Ombuds Office or the Chelan-Douglas Regional Support Network/PHP.

Crisis Line - 509-662-7105 or 1-800-852-2923

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