Chelan-Douglas Regional Support Network/
Prepaid Health Plan
For Mental Health
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Chelan-Douglas RSN/PIHP 509-886-6318 Monday - Friday |
Is there a storm ahead that is rocking your boat?
As a person receiving public mental health services, you have rights.
If you feel those rights have been violated, an Ombudsperson can help
bring about quick resolution within a safe and confidential environment.
What is the role of the Ombudsperson?
The Ombudsperson is to act as an independent advocate for you.
If you receive public mental health services, you may advise the
Ombudsperson of complaints and grievances if you feel your rights to
public mental health services have been violated. It is the
Ombudspersons task to assist in resolving complaints and grievances
quickly.
Can I use this service?
If you are a resident in either Chelan or Douglas county, and receive
public mental health services, you are eligible to access this support.
Family members and other interested parties may also lodge access to this
service on your behalf.
Don't weather any storm without support!
The Ombuds Service was created for you to use and the service is free.
What can Ombuds Services do for me?
- Listen to your complaint or grievance.
- Analyze what is involved. Investigate the facts, records, laws, policies and procedures.
- Assist you in the filing of a complaint or grievance.
- Follow through to see that the complaint or grievance is resolved while keeping you informed along the way.
- Recommend changes to correct a problem or prevent future occurrences.
- Provide information on resources and consumer rights.
- Maintain confidentiality at all times.
What can't Ombuds Services to for me?
- Cannot act as a case manager.
- Cannot give you legal advice.
- Cannot ensure any specific outcome.
- Cannot represent you as an attorney.
- Cannot obtain information on your behalf without your written consent.
What can I do?
- Call and set up an appointment.
- Keep your appointment.
- Be ready to share your story and provide information about who, what, when and where of the problem.
- Supply any written information or supporting documentation to help tell your story.
- Consider what would be a fair remedy and exactly what it is you want resolved.
- Keep the Ombudsperson informed.
- Be willing to be open for possible solutions.
With pro-active advocacy and a well organized problem-solving plan, there can be smooth sailing ahead.
You don't have to go it alone!
| Chelan-Douglas Ombudsman Jill Dempsey Aging and Adult Care of Central Washington 50 Simon Street SE East Wenatchee, WA 98802 Toll Free: 1.800.346.4529 |
Complaints/Grievance Procedures
Crisis Line - 509-662-7105 or 1-800-852-2923