Community Public Mental Health Services begin with a phone call to Chelan-Douglas Regional Support Network/Prepaid Health Plan or one of the Chelan-Douglas RSN/PHP Licensed Providers.  A skilled professional will listen carefully to concerns you may have about yourself, your family or your children.

You may call Chelan-Douglas Regional Support Network. We welcome the opportunity to place you in contact with the provider that fits your needs.  509-886-6318 or 1-877-563-3678. cdrsn@cdrsn.org

• Catholic Family and Child Service: 509-662-6761 or 1-800-261-1094
• Children's Home Society of Washington: 509-663-0034
• Columbia Valley Community Health Behavioral Health Chelan: 509-682-6000 or 509-662-4296
• Columbia Valley Community Health Children's Behavioral Health: 509-662-4296
• Recovery Innovations: 509-662-7105
• Crisis Line: 509-662-7105 or 1-800-852-2923
• Medical Coupon Eligibility Telephone Number: 509-662-0511 or 1-800-272-8881
• Ombuds: 509-886-0700 or 1-800-346-4529

In consultation with you, a Level of Care is determined and recommendations are then made which identifies the kind of treatment and support that best suits your situation. If you disagree with recommendations or feel that your special healthcare needs are not met by the services offered you may request a second opinion or referral to another provider. Second opinions and referrals for specialty care (if medically necessary and covered by the plan) must be completed by the CDRSN/PIHP network provider. If a CDRSN provider cannot provide a medically necessary service, a referral out of network will be provided at no cost to you.

Asking for Services is easy.  With a single phone call a brief interview will take place and you will be contacted by the appropriate agency.  Chelan-Douglas RSN/PHP Licensed Providers value, respect and celebrate diversity, and services are offered in English and Spanish.

Each participating agency values working closely with one another to use the many resources and services available.

What types of Services are available?

• Intake Evaluation
• Brief Intervention Treatment
• Individual Treatment Services
• Family Treatment Services
• Group Treatment Services
• Intensive Outpatient Services
• Day Support
• Stabilization Services-- including Post Hospital Stabilization
• Inpatient Services (preauthorization required)
• Medication Management
• Medication Monitoring
• Peer Support
• Psychological Assessment
• Rehabilitation Case Management
• Therapeutic Psycho-education
• Special Population Evaluation
• Hearing and/ or Language Services
• Culturally appropriate services

If you are a Medicaid Enrollee, the above services are free of charge to you (even in the event of insolvency of a provider or plan) when provided by a CDRSN authorized provider. If you should get a bill please contact your provider or CDRSN to address the error.

Your Mental Health Rights

As a person receiving public Mental Health services, what are my rights?

• To be treated with respect and dignity
• To have your privacy protected>
• To help develop a plan of care with services to meet your needs
• To participate in decisions regarding your mental health care
• To receive services in a barrier-free location (accessible)
• To request information about names, location, phones, languages, and specialties of individual practitioners annually.
• To receive the amount and duration of services you need
• To request information about the structure and operation of the CDRSN
• To services within two hours for emergent care and 24 hours for urgent care
• To be free from use of seclusion or restraints
• To receive age and culturally appropriate services
• To be provided a certified interpreter and translated material at no cost to you
• To understand available treatment options and alternatives
• To refuse any proposed treatment
• To receive care that does not discriminate against you (e.g. age, race, type of illness)
• To be free of any sexual exploitation or harassment
• To receive an explanation of all medications prescribed and possible side effects
• To make an advance directive that states your choices and preferences for mental health care
• To receive quality services which are medically necessary
• To have a second opinion from a mental health professional
• To file a grievance with your agency or RSN
• To file a RSN appeal based on a RSN written Notice of Action
• To choose a mental health care provider or choose one for your child who is under 13 years of age
• To change mental health care providers during the first 30 days, and sometimes more often
• To file a request for an administrative (fair) hearing
• To request and receive a copy of your medical records and ask for changes. You will be told the cost for copying
• Be free from retaliation
• Request and receive policies and procedures of the RSN and Community Mental Health Agencies (CMHAs) as they pertain to your rights.

If you do not understand or have a question about any of your rights you may ask your provider, the mental health Ombuds at 509-886-0700 or 1-800-346-4529 or call Debra Murray MSW, clinical director CDRSN at 509-886-6318.

Qualifying for Medicaid Benefits also begins with a telephone call.  You may qualify for public mental health services by accessing medical coupons (Medicaid) if you are a child, older adult, and an ethnic minority, disabled, homeless, or economically disadvantaged.

Medicaid benefits require that you be a United States Citizen living in a family with an income that is under 200 percent (250 percent for children) of the Federal Poverty Guidelines.

To determine if you qualify for medical coupons, contact the Community Service Office of the Department of Social and Health Services at 509-662-0511 or use the toll free number 1-800-272-8881.  If you do not qualify for medical coupons, you may access mental health services through your private insurance and/or personal payment based on a sliding fee scale determined by each agency within this brochure.

Provider Network Services

Non-Covered Services

Crisis Line - 509-662-7105 or 1-800-852-2923